FAQ's
Q: DO YOU SHIP INTERNATIONALLY?
A: We do not ship internationally at this time.
Q: WHAT IS YOUR SHIPPING POLICY?
Haus of Reneé Boutique uses First Class and Priority mail with USPS and UPS for shipping.
*We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.
*Please allow up to 5-7 business days for your order to be shipped during sales. i.e; Black Friday & Holiday sales.
Free Shipping - 1 to 3 day processing for orders over $100. These orders are typically processed and shipped 1-3 days after ordering, if order was placed during the week.
Priority Mail and UPS Ground orders are processed and shipped in 1-2 business days and typically delivered within 1-2 business days.
Note, due to the current Covid-19 pandemic, you may experience slight delays. All orders with free shipping are shipped via USPS and UPS.
Q: HOW DO I TRACK MY ORDER?
A: Your order will be processed within 24-72 hours. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number. Please allow 24-48 business hours for your shipment details to update with USPS/UPS.
Q: I'VE SEEN AN ITEM ON YOUR INSTAGRAM/FACEBOOK BUT I CANNOT SEEM TO FIND IT ON YOUR WEBSITE?
A: Please use the search bar to type in a description or keyword matching the item. If nothing shows up, most likely that the item is sold out.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All bodysuits and clearance items are final sale. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at info@hausofreneeboutique.com and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When your order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at info@hausofreneeboutique.com.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible. If you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please click here for steps on how to easily process your return or exchange.
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at info@hausofreneeboutique.com and we will be happy to assist you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.
